A:We're now staying at the Holiday Inn. （1）

B:We have shuttle buses leaving for the airport from downtown every 20 minutes. The bus stops at Holiday Inn as well. Be sure to get on the bus before 7:30.

A:（2）

B: At 7 am. It takes about one hour to get to the airport. So it'll be right for your timing.

A:OK,thank you. （3）

B:Your tickets are valid for one year. If you want to change flight,you just go to the airline's ticketing office and have it reconfirmed. But you have to fly the same airlines.

A:OK. What can I do if I want to cancel the ticket?

B:In that case, you can get a refund with a certain percentage of the original fare deducted as the

service charge.

A:（4）OK, thank you very much.

[A]What is the earliest one?

[B] By the way,what can I do if I want to put off my flight?

[C] That s reasonable.

[D] How do we get to the airport?

Jenny:（1） I heard that they are very famous in China.

Lily:Yes.Especially in autumn, the red leaves of the maple trees make the whole mountain red.

Jenny: （2）

Lily:Yes, it can make people feel as if they were in the land of fairies

Jenny:Really? Have you ever been there?

Lily:A couple of times.

Jenny: （3） I'd like someone who is familiar with that area to go with me.

Lily:Sure. I'd be very glad to be your tour guide.

[A] That must be very beautiful.

[B] Do you know how to go to the Fragrant Hills in Beijing?

[C] Can you go there with me?

[D] I never go there for visiting.

W:Good morning, sir. Can I help you?

M: I'm due to check out tomorrow, but I'd like to extend my stay by two days.

W:（1）

M:Tom Black in Room 207.

W:Please wait a moment, Mr. Black. I'll have to check the reservation records...I'm sorry,but

we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.

M:（2）

W:If you don't mind transferring to another room, we may manage it for you. We usually have

cancellations or no-shows.

M:That's quite all right. Thank you.

W:（3）

[A] What can be done then?

[B] It's my pleasure.

[C] Could I have your name and room number?

[D] I don't think it is necessary.

Passage One

I knew a man who was asked to be the new dean (院长)of the College of Business of a large university. When he first arrived,he studied the situation the college faced and felt that what it needed most was money. He recognized that he had a unique capacity to raise money, and he developed a real sense of vision about fund-raising as his primary function.

This created a problem in the college because past deans had focused mainly on meeting day-to-day faculty needs. This new dean was never there. He was running around the country trying to raise money for research. But he was not attending to the day-to-day things as the previous dean had.The faculty,who were used to working with the person at the top,had to work through his administrative assistant.

The faculty became so upset with his absence that they sent a delegation to the presi'dent of the university to demand a new dean or a fundamental change in his leadership style. The president,who knew what the dean was doing,said, "Relax. He has a good administra'tive assistant. Give him some more time."

Within a short time, the money started pouring in and the faculty began to recognize the vision. It wasn't long until every time they saw the dean,they would say, "Get out of here! We donJt want to see you. Go out and bring in more funds. Your administrative assistant runs this office better than anyone else."

This man admitted to me later that the mistake he made was not doing enough team building,enough explaining,enough educating about what he was trying to accomplish.From him I learned a powerful lesson. We need to constantly be asking ourselves, "What is needed out there,and what is my unique strength."

A. gain a sense of vision

B. set up a primary goal

C. win the trust of the faculty

D. raise money

A. he was less responsible

B. he didn't attend to daily things

C. he had an administrative assistant

D. he didn't like to talk with others

A. was not well paid for their work

B. didn't understand the new dean's ideas at first

C. had a conflict with the president of the university

D. didn't want to work with the administrative assistant

A. were upset by his leadership style

B. wanted to get rid of him

C. were unhappy with his explanation

D. wanted him to bring back more money

A. He was absent all the year around

B. He was insensitive to the faculty,s needs

C. He didn't communicate well with the faculty

D. He didn't work hard to accomplish his goal

Passage Two

Is new technology damaging our ability to communicate? Fingers flying, we can blog(写 博客)，E-mail,and enter chat rooms.But,as we type our millions of words,something is be'ing lost. As our virtual skills increase, I wonder if our ability to communicate using speech is on the decline.

Young people send me dozens of E-mails from schools and universities. They often at'tach long lists of questions, to which they want detailed responses. Time is short,so my reply is usually that they can phone me and Pll do my best to answer.

They very rarely do,at least partly because their oral and telephone skills are less de'veloped than their ability to type, text and E-mail. Yet to adapt an old business saying, a meeting is worth five phone calls and a phone call is worth five E-mails.

Direct communication can quickly lead to bonding and trust. People are more likely to reveal what they are thinking when they actually speak to another person. Most are wary of committing themselves in writing.

The great tragedy,of course, is that the phone was invented before the computer. If it had been the other way around,Internet forums would now be filled with the news：11 Have you heard (type,type,type)? There is this amazing new device (type, type). Now you can talk directly with people (type,type,type). without all this typing. " Marketing would do the rest and college would be rushing to develop new course in telephone skills.

But,as it is,we are stuck with the supremacy of the typed word and it is getting in the way of our ability to look people in the eye and talk. We should reconsider the technology in which the speed of our fingers is more important than the quality of our voices.

A. like to communicate using speech

B. like to communicate with people

C. know how to communicate with people

D. know how to ask questions in communication

A. more efficient

B. more interesting

C. less efficient

D. less interesting

A. good at

B. happy about

C. used to

D. cautious about

A. be eager to learn how to use the phone

B. be glad to have both means of communication

C. still prefer typing words on the computer

D. show little interest in the phone

A. Concerned

B. Curious

C. Indifferent

D. Impatient