Nowadays you can't buy anything without then being asked to provide a rating of a company's performance on a five-star scale.I've been asked to rate my“store（1）”on the EFTPOS terminal before I can pay.Even the most（2）activities,such as calling Telstra or picking up a parcel from Australia Post,are followed by texts or emails with surveys asking,“How did we do?”

Online purchases are（3）followed up by a customer satisfaction survey.Companies are so（4）for a hit of stars that if you delete the survey the company sends you another one.We're（5）to rate our apps when we've barely had a chance to use them.One online course provider I use asks you what you think of the course after you've only completed（6）2 per cent of it.

Economist Jason Murphy says that companies use customer satisfaction ratings because a（7）display of star feedback has become the nuclear power sources of the modern economy.However,you can't help but（8）if these companies are basing their business on fabrications(捏造的东西).I（9）that with online surveys I just click the（10）that's closest to my mouse cursor(光标)to get the damn thing off my screen.Often the star rating I give has far more to do with the kind of day I'm having than the purchase I just made.