Rose: Hi, Joy! What are you reading?

Joy:Harry Potter.

Rose: You've reading it all day long. （1）

Joy: Well,I like it very much. （2）

Rose: Really? What do you think about this book?

Joy:（3） You should read it.

Rose:That's exactly what I want to say.（4）

Joy: Sure.

【A】It's the best book I've ever read.

【B】Can you lend it to me?

【C】Is it really interesting?

【D】 I really like the characters and the plot.

Clerk:May I help you?

Lily: Yes, my shoes have broken.

Clerk: May I have a look at it?

Lily:Here they are.（1）

Clerk:When did you buy it?

Lily:Last month.

Clerk:All our shoes are guaranteed for one month.（2）May I see your receipt？

Lily:Yes, here you are.

Clerk: All right.（3）

Lily: Thank you for your help.

Clerk: You're welcome.

【A】 It's too small for me.

【B】 Please go to the refund-counter for your money back.

【C】Can I have a refund on them?

【D】 It can be refunded, if there is something wrong with it in a month.

Waiter: Good morning. Welcome to KFC. Can I help you?

Sarah: （1）

Waiter:Sorry, breakfast is over. We are serving lunch now.

Sarah:I'd like a hamburger and four pieces of chicken.

Waiter:（2）

Sarah: Spicy, please.

Waiter: Would you like anything to drink?

Sarah:（3）

Waiter: Anything else?

Sarah: That's all.

Waiter:Eat here or take-away?

Sarah:Take-away.

【A】 Please give me a medium Coke.

【B】 How much does that cost?

【C】 Which flavor do you prefer for the chicken, original o spicy?

【D】 Is it still the time for breakfast now?

Passage One
The comfort zone is our living, work, and social environments that we have grown
accustomed to. It determines the type of friends we make or people we associate with. It determines a life style we accept or reject.
Young people are very adaptable; they can adjust to changing comfort zones with ease. They can socialize with homeless people in the morning and be equally at ease at a formal banquet in the evening. As we age, the ability to adapt to wide-ranging comfort zones becomes more difficult.
Social prejudice narrows the comfort zone range. The comfort zone can be a decision making tool.
Comfort zones are directly related to our dreams or goals, which is associated with
self-fulfilling prophecy( 预言). In order to grow and change, we must first be discontent with our current comfort zone. We must realize that all meaningful and lasting changes occur first in daydreaming and then they work their way into reality.The more clearly and vividly we fantasize our dream, the stronger and more real the pictures on the subconscious level will become. Once our subconscious accepts this image and its expectation, it will go to work, searching for a way to
bring it into reality. If we feel that these things are too good for us, we will find ways to fail. If,however, we intentionally imagine the change we want, build an expectation of the change mentally and emotionally, and we will find ways to acquire dream and, when mentally ready, it will arrive faster than we ever thought possible.

For some people, problems, suffering, poverty, bad breaks are their comfort zone. They find comfort in finding fault and complaining about their misfortune. The same is true for businesses.
Management and workers have grown used to seeing things go wrong and expect them too.
Management finds comfort in finding fault with workers and workers and vice versa.
Note: If the comfort zone we are seeking is beyond our current income, then, we need to develop a service that has greater value than our current one. Money, power and influence are not goals; they are rewards ONLY for personal achievement.

A. one’s comfort zone becomes narrower

B. one finds comfort zone more easily

C. one becomes more sympathetic

D. one behaves better in social gathering

A. Be prepared to realize our dreams

B. Keep dreaming of unrealistic goals

C. Picture our dreams clearly and vividly

D. Be dissatisfied with our present life

A. requires a clear goal in mind

B. does little good to the pursuit of happiness

C. prepares us for meaningful changes in life

D. wastes our time and energy

A. comfort zone may lead to conflicts

B. comfort zone is not necessarily positive

C. people tend to find fault with themselves

D. survival is hard in business circle

A. make greater achieving

B. make more money

C. be more influential

D. gain greater power

Passage Two
Entire cultures operate on elaborate systems of indirectness. For example, I discovered in a small research project that most Greeks assumed  that a wife who asked ,  “Would you like to go to the party? ”  was hinting that she wanted to go. They felt that she wouldn’t  bring it up ifshe didn’t want to go. Furthermore, they felt, she would not state her preference directly because that
would sound like a demand. Indirectness was the appropriate means for communicating her preference.
Japanese culture has developed indirectness to a fine art. For example, a Japanese professor,Harumi Befu, explains the delicate exchange of indirectness required by a simple invitation to lunch. When his friend extended the invitation, Befu first had to determine whether it was meant literally or just a ritual, much as an American might say,  “We’ll have to have you over for dinner some time ” but would not expect you to turn up at the door. Having decided the invitation was meant literally and having accepted, Befu was then asked what she would like to eat. Following custom, he said anything would do, but his friend, also following custom, pressed him to specify.
Host and guest repeated this exchange an appropriate number of times, until Befu thought it polite to answer the question --- polite --- by saying that tea over rice would be fine. When he arrived for lunch, he was indeed served tea over rice --- as the last course of a luxurious meal. Befu was not surprised by the feast, because he knew that custom required it. Had he been given what he asked for, he would have been insulted. But custom also required that he make a great show of being surprised.

A. Would like to give demands

B. Use more questions than statements

C. Carefully weave their wishes into questions

D. Are afraid of expressing personal opinions

A. decide whether to accept it or not

B. figure out what he would like to eat

C. pretend to show great surprise

D. judge whether the invitation is serious

A. To be polite by making things easy

B. It is his favorite

C. To avoid being insulted

D. To end the conversation quickly

A. Befu was served exactly what he had asked for

B. It would be impolite to serve a simple lunch

C. Befu was surprised by the last course for lunch

D. Befu acted like he enjoyed his meal a lot

A. Greeks and Japanese are well known for being indirect

B. Indirectness is evident in many cultures

C. Meals reveal a lot about a particular culture

D. People sometimes tell lies with good intention