国家开放大学2020年春季学期期末统一考试《商务交际英语（1）》试题试题_国家开放大学2020年春季学期期末统一考试《商务交际英语（1）》试题试题及答案

本套试卷集合了考试编委会的理论成果。专家们为考生提供了题目的答案，并逐题进行了讲解和分析。每道题在给出答案的同时，也给出了详尽透彻的解析，帮助考生进行知识点的巩固和记忆，让考生知其然，也知其所以然，从而能够把知识灵活自如地运用到实际中去。

1. Communication is the process of_______.

A. sending messages.

B. receiving messages.

C. sending and interpreting messages.

2. A memo to a coworker thanking her for her support on a project is to_______.

A. state a policy

B. provide a record

C. promote goodwill

3. The content of a letter is a_______.

A. message

B. channel

C. feedback

4. A_______is a formal report that describes a problem and recommends a solution.

A. memo

B. letter

C. proposal

5. Use_______when you expect your reader to respond favorably to the main idea in a report.

A. direct order

B. indirect order

C. direct-indirect order