People often do these things when they travel.

1 buy                                 a) security

2 confirm                           b) a ticket

3 collect                             c) some shopping

4 go through                     d) a hotel room

5 queue                             e) at the check-in

6 watch                              f) at the hotel

7 take                                g) their flight

8 book                               h) an in-flight movie

9 do                                   i) their luggage

10 check in                         j) a bus or taxi

sales / target / best / increasing / age group / online

Sam: Let’s talk about ___online___ sales.

Jo: OK. Sales through the website are (1)_______________. Last month was our (2)_______________ month so far.

Sam: How did we do?

Mike: Total (3)_______________ were more than €15,000.

Sam: That’s not bad. Who’s buying? What’s the (4)_______________ ? Is it teenagers?

Jo:  No, it’s 20–30 year olds buying from the website.

Sam: Interesting. The (5)_______________ market is younger – it’s teenagers.

Mike: That’s right. We need to do more research. Why are people in their 20s interested?

Date: 27 April

Subject: New sales rep

Dear Mitch

We need to talk about the new sales rep. I’d like to place an advertisement / a menu in next week’s newspaper. I have some questions:

1) What kind of (1) candidate / job do we want? Young and (2)  rude / energetic  or older with more (3)  intelligent / experience ?

2) What will the (4)  salary / leave be?  For an experienced rep, do you think  £35,000 is enough?

Finally, do we need someone who can (5)  arrange / rebuild conferences and exhibitions?

When you have time, let’s meet to discuss this.

All the best

Sally

face-to-face / casual / childcare / flexible / time / leave

• From next week, we will begin a ___flexible___ system of working time.

Employees can choose to work 8.00–4.00, 9.00–5.00 or 10.00–6.00.

• Annual (1)_______________ will increase to 22 days for full-time workers and 11 days for (2)_______________ employees.

• Also from next week, Fridays will now be (3)_______________ dress day.

However, if you have (4)_______________ meetings with a client on a Friday,you must wear smart clothes.

• The management will consider providing (5)_______________ for employees

Carole:  Hello, Carole Martens  speaks.       (1)________

Jim:Hi, Carole. This is Jim Simmons at human resources.    (2)________

Carole:  Oh, hello. How do I help you?          (3)________

Jim:   I’m call to ask how many people are coming to the training next week.   (4) _____                               Carole: Their are twenty new employees. They start work today.  (5)________

Jim :Twenty? OK. Can I booking a meeting room, please?        (6)________

Carole: Sure. Do you want that all day at Friday?         (7)________

Jim:Yes, please. And could we have lunch on 12.30, please?  (8)________

Carole: OK. You can has Meeting Room 2 from 8.00 to 6.00, with 12.30 lunch.(9)________

Jim: Thanks for your helps, Carole.       (10)________