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1. buy
2 .confirm
3. collect
4 .go through
5. queue
6. watch
7 .take
8 .book
9 .do
10 .check in
a) security
b) a ticket
c) some shopping
d) a hotel room
e) at the check-in
f) at the hotel
g) their flight
h) an in-flight movie
i) their luggage
j) a bus or taxi
sales / target / best / increasing / age group / online
Jo: OK. Sales through the website are (1)_______________. Last month
Was our (2)_______________ month so far.
Sam: How did we do?
Mike: Total (3)_______________ were more than €15,000.
Sam: That’s not bad. Who’s buying? What’s the (4)_______________ ? Is it
Teenagers?
Jo: No, it’s 20–30 year olds buying from the website.
Sam: Interesting. The (5)_______________ market is younger – it’s teenagers.
Mike: That’s right. We need to do more research. Why are people in their 20s
interested?
Date: 27 April
Subject: New sales rep
Dear Mitch
We need to talk about the new sales rep. I’d like to place an advertisement / a menu in next week’s newspaper. I have some questions:
1) What kind of (1) candidate / job do we want? Young and (2) rude / energetic or older with more (3) intelligent / experience ?
2) What will the (4) salary / leave be? For an experienced rep, do you think
£35,000 is enough?
3) Finally, do we need someone who can (5) arrange / rebuild conferences and exhibitions?
When you have time, let’s meet to discuss this.
All the best
Sally
face-to-face / casual / childcare / flexible / time / leave
Employees can choose to work 8.00–4.00, 9.00–5.00 or 10.00–6.00.
• Annual (1)_______________ will increase to 22 days for full-time workers
And 11 days for (2)_______________ employees.
• Also from next week, Fridays will now be (3)_______________ dress day.
However, if you have (4)_______________ meetings with a client on a Friday,
You must wear smart clothes.
• The management will consider providing (5)_______________ for employees
Carole: Hello, Carole Martens speaks. (1)________
Jim:Hi, Carole. This is Jim Simmons at human resources. (2)________
Carole: Oh, hello. How do I help you? (3)________
Jim: I’m call to ask how many people are coming to the training
next week. (4)________
Carole: Their are twenty new employees. They start work today. (5)________
Jim : Twenty? OK. Can I booking a meeting room, please? (6)________
Carole: Sure. Do you want that all day at Friday? (7)________
Jim: Yes, please. And could we have lunch on 12.30, please? (8)________
Carole: OK. You can has Meeting Room 2 from 8.00 to 6.00, with 12.30 lunch. (9)________
Jim: Thanks for your helps, Carole. (10)________
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